DATABASE CUSTOMIZATION
AND DEVELOPMENT

SALESFORCE CERTIFIED LIGHTNING SPECIALISTS

CRM technology has the power to transform a business, but it can be difficult to reach a point where your database is being put to work for you. It is increasingly common for businesses to purchase Salesforce without realizing how steep the learning curve truly is, even for what may initially seem like basic customization requests. Between an
ever-changing landscape and the fact that Salesforce does not come uniquely tailored to your business, people are often left unsure if they’re using Salesforce in the best way to manage their customer relationships. Our consultants are here to help you navigate, customize, and get the most out of Salesforce in your organization.

Boost sales and increase
customer retention

Boost sales and increase
customer retention

Boost sales and increase
customer retention

Boost sales and increase
customer retention

Boost sales and increase
customer retention

Boost sales and increase
customer retention

CONNECTING SYSTEMS AND PEOPLE

Do you have CRM data that you want to share with the general public online, or in a customer portal? We can

How many pieces of software does your company use to operate smoothly? Are you overwhelmed by phones, billing, shopping carts, emails, scheduling, surveys, chat support and more? It can be daunting to check for compatibility,
set up, and maintain these systems. By integrating these tools into the CRM, information can be replicated across
databases in an instant.

Do you have CRM data that you want to share with the general public online, or in a customer portal? We can assist in showing that live data seamlessly on your website and develop an online community for employees & customers. We can also help you connect your Salesforce database to external apps.

CRM ADMINISTRATION AND ARCHITECTURE

The techs at DB Lightning have been building databases for 20+ years so we bring a sincere respect for proper data handling. We’ll organize data, clean up duplicates, design page layouts, set up pipelines and funnels, or migrate you to a whole new database. We can work with your staff to identify any possible process improvements and provide video training to instruct on Salesforce CRM usage.

Do you need to ramp up reporting so you can monitor business more effectively? Analytics help you gain a deeper understanding of the bigger picture. Do you wish you had more insight into revenue? Our consultants can guide you in deciding what data to store, and build dashboards to put what’s most important at your fingertips.

ENHANCING BUSINESS PROCESSES

Sales, customer service, human resources, marketing – all departments can be enhanced through automation and by streamlining what data users have access to. We can set up approval processes, automate on advanced field logic, or map out sales paths. DB Lightning offers your business tailor-made solutions, advises on best software options, and operates within the various tools you use.

Do you want to customize your database to drive process throughout your entire business? We help build a plan for
implementation, get the job done quickly, and provide ongoing support to your needs. Whether you have a big project with a quick deadline or simply need administrative support on an ongoing basis – we will serve as your technical resource.

Database Lightning

I have found that when running a business there is nothing more important than the caliber of people you work with. Finding someone with the required skills in today’s technology is quite the challenge in itself, but finding someone that share your values of never putting money ahead of people is the greatest challenge of them all. I am proud to say the standards we have at Elite are second to none, and DB Lightning has not only met our standards, but has
surpassed them in every way. I have found them to be truly gifted at what they do, and without question, their principles make them a rarity. Accordingly, if you are looking for help with
database management, you need to look no further.

Bob Cooper, President, Elite Worldwide Inc.

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